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HELP CENTER

You Asked, We Answered

 

WHAT IS ZERO DROP?

Zero Drop simply means there is no drop from the heel of the shoe down to the forefoot. Whereas traditional shoes typically feature a 12mm drop from heel to forefoot, our shoes are the exact same distance off the ground at both the heel and the ball of the foot. You were born with your feet Zero Drop!

HOW WIDE ARE YOUR SHOES?

Due to the FootShape™ design, this is a tough question to answer! Around the toes, the shoes are much wider than average. However, the shoes are pretty standard width at the ball of the foot–meaning they won't feel wide or sloppy to the average individual. There are extra volume allowances in our FootShape™ Lasts to accommodate the wider shape of human feet without feeling loose or sloppy. In addition, all of our shoes can be worn without the removable footbeds for extra width to accommodate up to 4E width feet!

CAN I WEAR ORTHOTICS WITH ALTRA'S?

Yes, orthotics and inserts can absolutely be worn with our shoes. Of course, the goal for most people should be to gradually strengthen the feet over a period of a few months to a year. As your feet get stronger, the necessity to wear supportive insoles or orthotics should be reduced as your feet will become the support!

I JUST GOT MY NEW SHOES, HOW SHOULD THEY FIT?

Your shoes should fit secure in the heel and midfoot, and very loose around the toes. If the fit is right, you should have over ½" between your toes and the end of the shoe and your toes should feel completely unrestricted. Most people get used to the feeling of their toes feeling "too loose" after a few days or using the shoes. Once the toes get used to spreading out, they will be more dynamic, powerful, and stable to prevent over-pronation and allow for a natural, powerful push off that is impossible in a traditional tapered toe box.

HOW CAN I STRENGTHEN MY FEET?

There are many ways, just remember to start nice and easy! Here are just a few:

  • Use our shoes in their baresole or strengthen configurations

  • Run or walk barefoot — If you've never done this before, start with 30 seconds on a soft or natural surface and work your way up 30 seconds at a time. Listen to your body!

  • Pull a towel in with your toes. Simply place a towel on the ground and slowly pull the towel in with your toes.

  • Stand on one foot. Try this both with shoes on in public and as an exercise at home with your eyes closed on carpet.

WHY DID I GET SORE CALVES WHEN THE FIRST COUPLE OF WEEKS I SWITCHED TO ZERO DROP SHOES?

Because your shoes are Zero Drop, this means that your entire Achilles-Calf-Foot complex can load an extra 12mm more than a traditional shoe. This is similar to being able to push a spring down more so it can spring higher and allows your foot to explode off the ground much more powerfully than is possible with traditional raised heel shoes. This uses your lower calf and foot muscles differently and more dynamically than they are being used to used and is the reason for the soreness. This is what we call the awesome natural loading effect of Zero Drop™!

WHAT IS THE WARRANTY ON A PAIR OF ALTRA'S?

There is a 6 month warranty of manufacturing defects from date of purchase. Proof of purchase from a South African retailer will be required for a warranty query to be evaluated.

WHAT ARE SOME OF THE PERFORMANCE ADVANTAGES OF ZERO DROP?

There are many! We'll start with a few.

  • Because your shoes are Zero Drop, this means that your entire Achilles-Calf-Foot complex can load an extra 12mm more than a traditional shoe. This is similar to being able to push a spring down more so it can spring higher and allows your foot to explode off the ground much more powerfully than is possible with traditional raised heel shoes.

  • Zero Drop puts your foot in its natural position. Because your feet are in the position they were built to be in, they can go much farther without fatiguing.

  • Zero Drop aligns and locks the bone structure of your feet in to their most stable natural positioning. This enhances stability, especially for runners who tend to overpronate.

HOW DO I CLEAN MY ALTRA SHOES?

  • Simply Spray, Wait, and Scrub! In our opinion, the best way to clean our shoes is to simply spray them with cleaner, let them sit for a few hours, and then scrub them with a scrub brush in the sink or shower. Once you are done cleaning, stick a fan on them or stuff them with towels or a shoe saver product such as Stuffitts®**. Because the midsole foam tends to break down if soaked in water for a prolonged periods of time, we don't recommend machine washing.

  • We have also found that a great way to clean and remove odor from barefoot style shoes such as The Adam and Eve is to use original Dawn® soap*. Soak the shoes in a water/soap solution for a few hours and then rinse. You may also wash The Adam & Eve in a front-loading washing machine with mild detergent. Always air dry. To speed the drying process and prevent odor, try using a shoe saver product such as Stuffitts®**.

*Dawn is a registered trademark and is not affiliated and does not endorse Altra footwear. The use of this product is a recommendation. **Stuffitts is a registered trademark and is not affiliated and does not endorse Altra footwear. The use of this product is a recommendation.